Services
How Do Our Mobile Services Drive Customer Engagement?
Here at Smart Wave Mobile, we take a comprehensive approach to understanding our client's unique business so we can tailor a mobile marketing solution perfect for their goals. The process begins with our expert team hearing your goals and wants. From there, we develop a comprehensive plan of action to drive marketing ROI and increase customer engagement for your business. This approach ensures that you see the best results for your marketing strategy by effectively targeting your customers with perfectly timed personalized messages. Our expertise is in creating a mobile marketing solution that works for you so you can focus on managing your business!
Our mobile solutions offer a powerful suite of services, ensuring that every aspect of your strategy is maximized for full efficiency. This includes mobile promotional features, appointment reminders, review generation, and a customer database. Together, all of these facets of our mobile solutions make what could be a complex system simple and organized. We are more than just our solutions, though. We offer implementation, on going support, and in-house marketing campaigns to ensure that the strategy is executed flawlessly.
Why are our mobiles solutions so effective?
98% of SMS messages are read by users, compared to 20% of emails
75%
of American adults belong to at least one loyalty program
75%
of consumers expect a follow-up within two days of service
50%+
of consumers want businesses to a personalize experience
88%
of consumers trust reviews as much as personal recommendations
Build Your Customer Database
Start collecting your customers' most important number, their cell phone, and create a relationship that increases the three “R’s”: repeat business, referrals, and reviews.
- Tablet experience designed for your business
- Easy to use kiosk for engaging customer opt-in
- Convert your WiFi into a customer opt-in funnel
- Create and manage Target Lists
- Track customer information such as last visit date
- WiFi to back up your customer list
Mobile Engagement Strategies
SMS messages are the most effective and intimate form of communication & your customers are waiting to receive them! In fact, over half of customers are more likely to shop at locations with mobile rewards.
- Hassle free contactless loyalty program with easy redemption
- Customize reward tiers based on your business
- Create scheduled and time-delayed messages
- Send targeted message blasts at will
- Interactive webforms to understand customer preferences
- Text appointment reminders & follow ups
Increase Social Engagement And Reviews
How do you attract new customers? The more high-rated reviews, the more customers. 84% of consumers read online reviews before visiting a business for the 1st time.
- Integrates seamlessly into text messaging, digital loyalty, and mobile coupons
- Message blasts drive traffic to Facebook, Google, Yelp, and other pages!
- Generate powerful reviews for your business
- Redirects negative reviews to management for prompt resolution
- Mobile web links to your website
Ongoing Support And Analytics
We'll walk you through every step and support you as your business grows with actionable data.
- Valuable reporting and analytics provide instant feedback for your mobile campaigns
- User restrictions and access level security
- Ensure compliance with all federal guidelines and mobile marketing industry best practices
- And many more mobile features!